FAQ

FAQ: I did not receive coins, XP, or challenge progress

What to check when rewards or progress are missing.

Updated 5/27/2026

Rewards and progress usually appear after Lawa confirms the related activity.

What you can do

  • Check whether the race, tournament, invite, or challenge is fully completed.
  • Open the relevant screen again to refresh your progress.
  • Make sure your steps have synced if the reward depends on activity.
  • Read the challenge requirement carefully; some goals need a specific action.
  • Contact support with the reward name and expected amount if it still looks wrong.

Tip

Screens can cache for a short time, so refreshing the app may show the latest state.

Contact support
FAQ: I did not receive coins, XP, or challenge progress | Lawa Help Center