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FAQ
FAQ: I did not receive coins, XP, or challenge progress
What to check when rewards or progress are missing.
Updated 5/27/2026
Rewards and progress usually appear after Lawa confirms the related activity.
What you can do
- Check whether the race, tournament, invite, or challenge is fully completed.
- Open the relevant screen again to refresh your progress.
- Make sure your steps have synced if the reward depends on activity.
- Read the challenge requirement carefully; some goals need a specific action.
- Contact support with the reward name and expected amount if it still looks wrong.
Tip
Screens can cache for a short time, so refreshing the app may show the latest state.