Support and account help

Where to get help

• Open Profile > Settings > Report bugs when something in the app is broken.
• Open Profile > Settings > Leave feedback! when the app works but you want to suggest an improvement.
• Use the support button on the docs site or email support@lawa.world when you cannot access the app.
• If your account is blocked, use the support email shown on the blocked account screen.

What to include in a bug report

• Choose the category that best matches the issue, such as login, step counter, profile and friends, settings, wardrobe, race map, or ranks and prizes.
• Describe exactly what you tapped and what happened.
• Include your username, device, app version, step source, and event name when relevant.
• For step issues, Lawa can attach step debug details such as provider, sync status, device steps, and server steps.
• For private relay email addresses, add a real contact email if you want support to reply.

Account access issues

• Use the same email address you used for your Lawa account.
• Open the newest login email only, because older login links can expire.
• Check spam, promotions, or hidden email inboxes if you do not receive the message.
• Contact support with the email address you tried if you still cannot sign in.

Delete or restore your account

• Go to Profile > Settings > Update profile > Delete my account.
• Choose a reason if you want to share one and add an optional comment.
• After confirmation, deletion is scheduled for 7 days and you are logged out.
• Log in again during the 7-day period to restore the account.
• Email support@lawa.world if you cannot access the account you need deleted.

Before contacting support

• Update to the latest app version.
• Check your internet connection.
• Reopen Lawa after changing permissions or step counter settings.
• Take a screenshot if the issue is visual or tied to a specific screen.