FAQ: My steps are not updating

Most support reports are about steps that do not sync, appear late, or stay stuck. Start with these checks before contacting support.

What you can do

• Open Lawa after walking so the app can sync recent activity.
• Check that motion, fitness, and health permissions are allowed for Lawa.
• Make sure your phone is not blocking Lawa in battery saver or background restrictions.
• Close and reopen the app after changing permissions.
• If your steps still do not update, send support your device model, app version, and the step source you use.

Tip

Steps may appear after a short delay when your phone or health app has not shared the latest activity yet.